REQUIREMENTS FOR ALL RETURNS; UK AND INTERNATIONAL:
Returns must be made within 30 days from the date of dispatch. All returns must be accompanied with a returns note and must adhere to the following conditions:
- Item(s) are in new, unused condition.
- All product tags and hygiene strips are intact and in place.
- Item(s) are in their original packaging as received by you.
- Have been tried on wearing underwear.
- Are clean and free from streaks or odour.
Please note: Items returned which do not adhere to these conditions will not be refunded and will be disposed of after inspection.
Return to us directly at this address:
FunAqua Returns,
Unit 1 Plum Lane,
Bridgwater,
Somerset,
UK,
TA6 5HL
LOOKING TO RETURN A FAULTY, DAMAGED OR NOT AS DESCRIBED ITEM?
Please contact customer services before returning any item(s). The team will be happy to provide further guidance directly.
Send an email: info@funaqua.com
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DELIVERY INFORMATION
All products purchased from the website are made in accordance with a shipment contract. This means that the risk of loss for such products will pass to you when we deliver your product(s) to the address you gave us. You will be responsible for the product(s) once they are in your physical possession or once they have been delivered in accordance with the delivery instructions.
It is your responsibility to ensure the shipping address provided when placing your order is correct.
If your order is returned undelivered, we will refund you the total cost of goods returned. We will not refund any shipping costs for undelivered goods.
DAMAGED OR MISSING ITEMS
Upon receipt of your order, you are required to physically inspect the package(s) received before opening. Any damages should be reported to us within 5 working days of receiving the goods. Evidence is required when submitting a claim for damage. Please ensure you sign for the goods as damaged, or take photographic evidence of the damaged package(s) before opening and disposing of the shipping packaging. Claims for damage cannot be entertained without this evidence.
Contact our customer service team for assistance with damaged or missing items, email info@funaqua.com
DISPATCH TIMES
Orders are dispatched from our warehouse Monday to Friday 08.30 to 15.00 UK time. We aim to dispatch within 24 working hours of receiving your order, however during busier periods expedited and next day delivery orders will be processed and dispatched with priority.
Any orders received after 15:00, or at any time on a weekend, will not be dispatched the same day and will likely be processed the following business day.
DELIVERY METHODS
Please note: Transit times are only an indication of service as provided by the carriers themselves, and are not a guarantee of service. The first working day begins the day after dispatch.
Please note: We cannot accept a claim for loss unless 17 working days or more have passed since the item was dispatched You can use a business date calculator (such as this website) to calculate when your 17th working day will be. Unfortunately, our customer service team will not be able to provide any assistance with lost or delayed parcels until this date has passed.
INTERNATIONAL ORDERS
Although most parcels will arrive at their international destination within 5 to 7 working days, please allow up to 37 working days for delivery. Accurate shipping fees for your country will be displayed at the point of checkout. Transit times displayed are an estimated time frame as provided by the carriers themselves, and are not a guarantee of service.
You are liable for any import, customs or tax charges that may be imposed by your country’s Customs. International parcels will not be considered as lost until 30 working days after the expected arrival date.
Please note: International claims for loss cannot be submitted until 37 working days after the date of dispatch. You can use a business date calculator (such as this website) to calculate when your 37th working day will be. Unfortunately, our customer service team will not be able to provide any assistance with lost or delayed parcels until this date has passed.